Digital Technologist

3 days ago

Mumbai, Maharashtra, India Axis Asset Management Co Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

VRM - B2B:Team Member Job Title: Team Member - VRM B2BDepartment: DigitalLocation: Lower Parel, Mumbai Who we are? Axis Asset Management Company Ltd (Axis AMC), founded in 2009, is one of India's largest and fastest-growing mutual funds. We proudly serve over 1.3 crore customers across 100+ cities with utmost humility. Our success is built on three founding principles: • Long Term Wealth Creation • Customer-Centric Approach • Sustainable Relationships Our investment philosophy emphasizes risk management and encourages partners and investors to move from transactional investing to fulfilling critical life goals. We offer a diverse range of investment solutions to help customers achieve financial independence and a happier tomorrow. Key Responsibilities: · Lead and manage a team of 20+ Virtual Relationship Managers, driving performance and oversee vendor management by monitoring and enforcing SLA parameters with outsourced service providers. · Motivate and guide the team to meet business objectives, sales targets, and quality standards. · Drive business targets for B2B Vertical · Distributor and Customer Queries and Escalations § Support VRMs by addressing distributor queries and handling escalations promptly and effectively. § Coordinate with internal teams and stakeholders to resolve complaints and distributor escalations efficiently. § Lead by example through direct engagement with top distributors to generate business. § Manage end-to-end resolution of distributor queries, ensuring timely, accurate, and satisfactory responses to maintain strong distributor relationships. § Handle distributor calls escalated by VRMs, including brokerage negotiations. § Ensure the team is well-informed about products by identifying training needs and organizing training sessions or refreshers to enhance product knowledge and selling skills. § Equip the team with effective scripts and unique selling points (USPs) of products to improve distributor interactions. § Monitor and track team performance regularly, identify areas for improvement, and provide coaching to enhance productivity and target achievement. § Manage and coordinate on end to end customer query resolution and work on root case and solve the process related issues § Collaborate with cross-functional teams (operations, compliance, product, and technology) to resolve complex distributor and customer issues and streamline workflows. § Drive initiatives to improve distributor satisfaction, retention, and loyalty by delivering consistent, personalized service.

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