DevOps Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

NICE Public Safety has expanded significantly and there is a need to automate, support and maintain our applications 24/7. As a result, we are expanding our Cloud Platform engineering team to ensure we continue to offer exemplary service to our customers.

Our Cloud Platform Engineering team is responsible for infrastructure provisioning, developing centralizaed devops solution, reducing the number of issues and speeding up the time to detection/resolution of issues using automation, tooling, telemetry, and data.

This job description is not intended to be all-inclusive, and you will also perform other reasonable related business duties as assigned by your immediate supervisor and other management as required. We may revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

How will you make an impact?

• Act as Engineering contact for product build, deployment, and release questions.
• Act as the 'gatekeepers' of production, and actively manage the work backlog and develop deployment and reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• You will automate the deployment and release mechanism.
• You will work with R&D and Cloud Ops team to ensure seamless delivery of products to the customer environment.

Have you got what it takes?  

• 3+ years of experience in DevOps practices
• Experience of build, deployment, and release activities.
• Experience with infrastructure/configuration as code (BICEP, ARM, Terraform)
• Experience with version control (Azure DevOps GIT).
• Good programming/scripting skills in any programming language
• Significant experience with Azure PAAS, SAAS and IAAS services.
• Exposure to Azure DevOps pipelines is essential.
• Production experience with Kubernetes and containerization.
• Experience with continuous deployment and delivery practices.
• Experience of deploying in a multi-tenant environment.
• Experience in solving problems through automation.
• Experience with rollbacks, backup, and disaster recovery best practices.
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML).
• Demonstrable experience of supporting live cloud services and platforms.
• Experience with monitoring tools like Grafana, Prometheus
• Knowledge of SLA, SLO, SLI
• Proficiency in specifying and implementing testing and production environment infrastructure.
• Expertise with automated testing products, including how to set up automated testing, how to script automated tests, how to create automated regression test suites, and how to troubleshoot automated testing issues.
• Excellent technical, analytical and documentation skills.

You will have an advantage if you also have: 

• Experience with secure coding & security awareness.
• Experience working with R&D delivery teams.
• Experience of working with Product company developing enterprise software.
• Cross-platform experience and the expertise to identify and resolve integration issues.
• Experience in handling incident, problem, and change management aspects.
• Tech or M.E./MTech in Computer Science, Electronics Engineering OR equivalent

What's in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr  

Enjoy NiCE-FLEX   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 8230
Reporting into: Technical Manager
Role Type: Individual Contributor  

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.