IT Executive

Job Title: IT Executive

Reporting to: IT Administrator

Job Location: Chennai

Experience: 2-3 years experienced

Education Qualification IT related courses or Bachelor of Engineering or any Science Degree with working experience in a previous organization managing IT

Job Description - IT:

· Supporting IT requirements for clients/staffs who would be in US/India time zones.

· IT administration that includes performing troubleshooting on local area network and wireless networks

· Monitor and update all incidents and requests, including calls assigned to external suppliers/vendors

· Track all work, inventory, and projects using a ticketing system

· Provide technical support via telephone and remote-control desktop tools

· Respond to requests for technical assistance via phone/email

· Diagnose and resolve technical software issues remotely [Hardware, where applicable]

· Research questions using available information resources and document procedures

· Working knowledge of office 365 applications and its troubleshooting

· Reassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.

· Recommend new and emerging technologies to solve business problems.

· Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions

· Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures

· Install, configure, test and maintain systems, application software and infrastructure tools.

· Interact with IT Team, other teams and Management to identify areas of improvement for operational efficiency

· Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan

· Comply with Incident Management and Change Management procedures and reporting practices

· Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes

· Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems

· Assist IT Team in researching technical problems and complex designs in order to develop staff capabilities

· Participate in on-call 24x7 support as needed in the event of system outage or failure

Licenses and Certifications

Windows server 2012, 2016, and Cisco or related a plus.

Job Types: Full-time, Permanent

Pay: ₹14, ₹30,000.52 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person