Tele Sales Executive

11 hours ago

Nashik, Maharashtra, India Keekoo Hospitality Full time ₹ 2,00,000 - ₹ 6,00,000 per year

  • Inquiry Handling & Conversion

  • Proactively follow up on leads and convert inquiries into bookings.

  • Meet defined conversion targets within stipulated timelines.

  • Maintain accurate records of all interactions and lead progress.

  • Client Communication & Query Resolution

  • Provide prompt, accurate, and satisfactory responses to guest inquiries.

  • Maintain in-depth knowledge of Keekoo properties, offerings, and services.

  • Build trust and rapport with potential clients through effective communication .

  • Sales Pipeline Management

  • Keep the sales tracker up-to-date with all lead statuses.

  • Monitor lead flow and ensure timely follow-ups at each stage.

  • Flag and resolve any delays or gaps in the conversion journey.

  • Issue Resolution

  • Address guest concerns or booking/software-related issues professionally.

  • Coordinate with internal teams to ensure quick and effective resolution.

  • Call Handling & Customer Service

  • Engage guests with warmth, professionalism, and empathy on every call.

  • Ensure a consistently high standard of customer service.

  • Log call details and outcomes systematically.

  • Upselling & Cross-Selling

  • Identify opportunities to promote higher room categories, additional services, or packages.

  • Tailor suggestions based on guest preferences and requirements.

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