Hiring || || Noida || Backend Operations || Yogendra
1 week ago
Greetings from Sopra Steria
Job description
Hiring Backend operations specialist
Work Location - Noida
Role - Process Associate
- BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
Adept in MS Office (XL/Word)
Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold Speed (20 WPM)Accuracy Minimum 90%.
- Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
- Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
- Work actively as a team to achieve a top quartile position and performance is achieved consistently
- Help manage and support all aspects of customers queries from move homes, billing, payment plan to meter exchange/exceptions
- Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries
Qualifications -
- Bachelors Degree (Technical graduates are not eligible) (No BTech and BCA)
- Fresher to 1 year of experience people can apply.
Interview Location and Job location - Plot No. 20 & 21, Seaview Special Economic Zone, Building 4, Sector 135, Noida, Uttar Pradesh 201304
- Interested people can come for walk in interviews to the mentioned address on ( 29th Oct' 25)
Contact Person - Yogendra Singh Bisht
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