CC Executive

3 days ago

Malad West Dely Mumbai Maharashtra, India Stratospheric Entertainment Pvt Ltd Full time ₹ 2,00,000 - ₹ 5,00,000 per year

Position Summary:

We are seeking a dedicated and customer-focused Customer Care Executive with a specialization in Birthday Party Sales. The incumbent will be responsible for managing customer interactions, driving event sales, and ensuring seamless execution of birthday parties and group events. This role requires a blend of strong communication, sales acumen, and coordination skills.

Key Responsibilities:

  • Handle customer enquiries through calls, emails, and walk-ins, ensuring prompt and professional responses.
  • Actively generate and convert leads for birthday parties and group bookings.
  • Maintain an updated database of leads, enquiries, and sales conversions.
  • Drive customer engagement and build long-term relationships to encourage repeat business.
  • Collaborate with internal departments (operations, events, F&B) to ensure successful event execution.
  • Consistently achieve defined sales targets and contribute to revenue growth.
  • Monitor customer feedback and provide inputs to enhance service quality.

Qualifications & Skills:

  • Graduate/Undergraduate with 1–3 years of experience in customer service and/or sales (hospitality/events industry experience preferred).
  • Excellent verbal and written communication skills.
  • Strong interpersonal and negotiation abilities.
  • Proficiency in MS Office and CRM tools.
  • Ability to work in a day rotational shift and flexible to work on weekends/public holidays as per business requirements.

What We Offer:

  • Competitive compensation with performance-based incentives.
  • Opportunities for professional growth and career advancement.
  • A dynamic and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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