
Process Excellence Lead
1 hour ago
Lean Six Sigma GB certification is a must with implementation experience on driving Six-Sigma projects. Minimum 2 years of experience in CI implementation as well
Main Responsibilities:
Review the status of the CI implementation and drive initiatives as needed
Track and find out internal efficiency by analysing operations KPIs
Analyse, track and identify root causes for the drop in customers satisfaction, enhancements and recommendations
Contact, check and identify the reasons for customers leaving Tech Mahindra and act on the voice of the customer.
Drive and lead the qualitative and Quantitative metrics as a target for different processes.
Conduct Kaizen Roadshows to spread Kaizen culture across the organization
Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to initiate metric improvement projects
Implementing Lean events, Kaizen events across the programs
Maintain reporting timelines and targets to ensure efficiency
Support and assess process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS).
Process mapping and identifying nonvalue add steps to create lean and agile processes
Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects
Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis.
Act as customers' key contact and guide them through the analysis process and become their trusted advisor on process improvement.
Strengthen and enhance internal and external processes to make them more efficient and effective by identifying process improvement/re-engineering opportunities
Supervise and Work on process improvements through continuous improvement initiatives and Six Sigma methodology.
Mentor and develop the team including regular performance reviews and appraisals if aligned
Conduct Quality fundamentals, Intermediate and Quality practitioner certifications across teams
Conduct Lean Six Sigma White belt and Yellow belt training and certification across teams
Manage, supervise Process Improvement & Adherence and Process Standardization
Ensure key issues related to process are reported and corrective actions are taken.
Manage and lead Coaching/ imparting skills to on quality tools, six-sigma, lean, Kaizen/Trainings for team on developmental activities.
Ensure continuous monitoring of trends in the market and provide advice to leadership on potential initiatives
Maintain confidentiality in all matters related to work and information.
Perform any other duties assigned to him/her related to the nature of the work
Drive Ideation to generate more ideas from the employees
-
Quality and Process Excellence Lead
2 days ago
Hyderabad, Telangana, India Wipro Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoleQuality and Process Excellence LeadDoSupporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.Driving benchmarking and best practices deployment across accounts.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.Understand potential...
-
Quality and Process Excellence Lead
3 hours ago
Hyderabad, Telangana, India Wipro Full time ₹ 10,00,000 - ₹ 25,00,000 per yearVoice/ Non-Voice: Non VoiceShift:Mostly General Shift, but require flexibile working as per business requirementQualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute)Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall ExperienceExperience Breakup:-Quality / Process...
-
Process Excellence Specialist
7 days ago
Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and...
-
Finance Process Excellence Lead
1 week ago
Hyderabad, Telangana, India Indihire Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesDrive finance process improvement projects from inception to completion.Monitor progress, manage risks and ensure timely delivery of project milestones having the below capabilitiesBusiness Process Management and process conformance analysis using process modelingProcess Mining, value enablement, and roadmap execution.Task Mining,...
-
Manager Process Excellence
3 weeks ago
Hyderabad, Telangana, India Thomson Reuters Full timeThe Manager Process Excellence will support the Process Excellence PEX initiatives across the organization Primary functions include mentoring Yellow Belt and Green Belt projects conducting facilitating Lean Six Sigma trainings undertaking and executing strategic special high-impact PEX projects consulting operations functions on transformation and...
-
Lead Operational Excellence
3 days ago
Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per yearCompany Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...
-
Process Excellence Director
2 days ago
Hyderabad, Telangana, India GE VERNOVA Full time ₹ 20,00,000 - ₹ 25,00,000 per year**Job Description Summary****The Global Process Excellence Leader develops and implement strategic initiatives to optimize processes crucial to Commercial Operations teams for the formulation of effective proposals. Adopts collaborative approach with diverse departments, to improve/create global tooling delivering technical Statements of Work, cost...
-
Senior Process Excellence Manager
3 days ago
Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per yearShift : General Shift, All 5 Days WFOStrong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs...
-
Creative Art Director
4 weeks ago
Hyderabad, Telangana, India ABEX Excellence Full timeDesgination - Creative Art LeadWork Location - HyderabadWorking Hours - 2PM - 11PMAbout the Role We are seeking a dynamic Creative Team Lead to drive campaigns lead a creative team and deliver impactful brand solutions Responsibilities Lead the creative process ensuring alignment with brand guidelines and client objectives Manage and mentor the...
-
Qa Process Lead
3 weeks ago
Hyderabad, Telangana, India Syngenta Full timeCompany Description As a world market leader in crop protection we help farmers to counter these threats and ensure enough safe nutritious affordable food for all - while minimizing the use of land and other agricultural inputs Syngenta Crop Protection keeps plants safe from planting to harvesting From the moment a seed is planted through to harvest ...