Process Excellence Lead

1 day ago

Hyderabad, Telangana, India Tech Mahindra Full time ₹ 1,04,000 - ₹ 13,08,780 per year

Lean Six Sigma GB certification is a must with implementation experience on driving Six-Sigma projects. Minimum 2 years of experience in CI implementation as well

Main Responsibilities:

  • Review the status of the CI implementation and drive initiatives as needed

  • Track and find out internal efficiency by analysing operations KPIs

  • Analyse, track and identify root causes for the drop in customers satisfaction, enhancements and recommendations

  • Contact, check and identify the reasons for customers leaving Tech Mahindra and act on the voice of the customer.

  • Drive and lead the qualitative and Quantitative metrics as a target for different processes.

  • Conduct Kaizen Roadshows to spread Kaizen culture across the organization

  • Manage, monitor and analyse process performance on Call Quality, FCR, CSAT and other relevant qualitative and quantitative metrics to initiate metric improvement projects

  • Implementing Lean events, Kaizen events across the programs

  • Maintain reporting timelines and targets to ensure efficiency

  • Support and assess process owners in managing their processes by doing metric management, helping them identify areas of opportunity and working towards improving the same, using improvement methodologies (Six Sigma / COPC / ISO / Lean Sigma / DFSS).

  • Process mapping and identifying nonvalue add steps to create lean and agile processes

  • Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects

  • Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis.

  • Act as customers' key contact and guide them through the analysis process and become their trusted advisor on process improvement.

  • Strengthen and enhance internal and external processes to make them more efficient and effective by identifying process improvement/re-engineering opportunities

  • Supervise and Work on process improvements through continuous improvement initiatives and Six Sigma methodology.

  • Mentor and develop the team including regular performance reviews and appraisals if aligned

  • Conduct Quality fundamentals, Intermediate and Quality practitioner certifications across teams

  • Conduct Lean Six Sigma White belt and Yellow belt training and certification across teams

  • Manage, supervise Process Improvement & Adherence and Process Standardization

  • Ensure key issues related to process are reported and corrective actions are taken.

  • Manage and lead Coaching/ imparting skills to on quality tools, six-sigma, lean, Kaizen/Trainings for team on developmental activities.

  • Ensure continuous monitoring of trends in the market and provide advice to leadership on potential initiatives

  • Maintain confidentiality in all matters related to work and information.

  • Perform any other duties assigned to him/her related to the nature of the work

  • Drive Ideation to generate more ideas from the employees

  • Process Excellence Specialist

    1 week ago

    Hyderabad, Telangana, India Google Operations Center Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and...

  • Finance Process Excellence

    7 days ago

    Hyderabad, Telangana, India Indihire Consultants Full time ₹ 17,50,000 - ₹ 25,00,000 per year

    Role & responsibilitiesThe role will lead end-to-end process transformation roadmaps as well as specific transformation teams to identify continuous improvement opportunities to deliver business value and enhance customer experience. Initiatives will include driving and mentoring Lean Six Sigma projects, process modelling, process mining diagnostics, process...

  • Manager Business Process Excellence

    24 hours ago

    Hyderabad, Telangana, India Nxtwave Disruptive Technologies Full time

    Manager Business Process Excellence & AssuranceRole PurposeTo lead NxtWave's Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained...

  • Finance Process Excellence Lead

    1 week ago

    Hyderabad, Telangana, India Indihire Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesDrive finance process improvement projects from inception to completion.Monitor progress, manage risks and ensure timely delivery of project milestones having the below capabilitiesBusiness Process Management and process conformance analysis using process modelingProcess Mining, value enablement, and roadmap execution.Task Mining,...

  • Process Excellence Manager

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Sutherland Full time

    Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous Improvement...

  • Lead Operational Excellence

    3 days ago

    Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...

  • Lead Operational Excellence

    23 hours ago

    Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines becauseGood Health Can't Wait.We started in 1984 with a modest investment, 20 employees and a bold...

  • Process Excellence Director

    3 days ago

    Hyderabad, Telangana, India GE VERNOVA Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    **Job Description Summary****The Global Process Excellence Leader develops and implement strategic initiatives to optimize processes crucial to Commercial Operations teams for the formulation of effective proposals. Adopts collaborative approach with diverse departments, to improve/create global tooling delivering technical Statements of Work, cost...

  • Senior Process Excellence Manager

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Wipro Full time

    Shift : General Shift, All 5 Days WFOStrong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineeringExposure to ISO, CMMi or COPC will be added advantageConsulting experience in Shared Services Set up/BPO space is desirableSingle point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs...

  • Senior Advisor- Finance Business process excellence

    7 days ago

    Hyderabad, Telangana, India Indihire Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesWe are looking for candidates to be part of Finance Process Excellence & Innovation team and drive finance process improvement projects from inception to completion. Monitor progress, manage risks and ensure timely delivery of project milestones having the below capabilitiesBusiness Process Management and process conformance analysis...