IT Support Technician
2 weeks ago
- Provide technical support: Diagnose and resolve hardware, software, and network issues for users through various channels.
- System and software management: Install, configure, and update computer hardware, operating systems, and applications.
- User support and onboarding: Set up new user accounts, manage permissions, and guide users on how to operate new equipment.
- Troubleshooting and resolution: Research solutions, ask targeted questions to understand the root cause of a problem, and follow a series of actions to fix it.
- Ticket management: Log all service requests, track their status, and update tickets with problem details and resolutions.
- Escalate issues: Determine when to escalate unresolved issues to the next level of support or to external vendors.
- Maintain documentation: Create and maintain a knowledge base with accurate information on common issues and solutions.
- Monitor and maintain systems: Ensure computer systems and networks are running smoothly and conduct regular maintenance.
- Server support: Work with servers, dialer, networks, and potentially other related technologies like VoIP, firewalls, and VPNs.
Job Types: Full-time, Permanent
Pay: ₹16, ₹22,000.00 per month
Work Location: In person
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