Associate
2 weeks ago
Role Overview:
As a
Health Claims Associate
, you will be the first point of contact for clients filing insurance claims. Your primary responsibility will be to assist clients throughout the claims process, ensuring a smooth and efficient experience.
Key Responsibilities:
- Handle incoming claims inquiries from clients via phone, email, or in-person.
- Assess and document claims information accurately and promptly.
- Guide clients through the claims process, providing clear explanations of their coverage and what to expect.
- Coordinate with internal teams to investigate claims and gather necessary documentation.
- Communicate effectively with clients regarding the status of their claims and any additional information required.
- Ensure compliance with company policies and insurance regulations.
- Provide exceptional customer service, addressing client concerns and resolving issues in a timely manner.
Qualifications:
- Graduation in any discipline is required.
- Freshers and candidates with 1-3 years of experience in insurance or customer service are encouraged to apply.
- Strong communication skills, both verbal and written.
- Detail-oriented with excellent organisational skills.
- Proficient in using computer applications and software relevant to claims processing.
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