Senior Application Engineer

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

We are seeking an experienced and proactive Senior Application Engineer to join our team and provide Tier 2/3 management & support for the enterprise applications. The ideal candidate will have strong communication, analytical and problem-solving skills, experience with cloud-native platforms, pipeline monitoring and data management, and a passion for ensuring system stability, performance, and user satisfaction.

Key Responsibilities:

•    Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake

•    Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.

•    Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.

•    Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.

•    Support integration workflows across various systems and platforms.

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•    Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.

•    Take ownership for new users Onboarding process

•    Develop and maintain scripts to automate routine support tasks and system operations.

•    Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.

•    Implement enhancements, load failures and resolution in coordination with application/ integration teams.

•    Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.

Required Qualifications:

• years of experience in application support, preferably in a data-centric environment.

•    Good understanding of application integration concepts (APIs, middleware, etc.).

•    Strong analytical and communication skills, managing different stakeholders. 

•    Experience with scripting and automation using Python, Shell, or SQL or bash.

•    Familiarity with monitoring tools and incident tracking system like ServiceNow

•    Familiarity with incident, problem, and change management processes using ITIL framework

•    Familiarity with Red Hat OpenShift platform is preferred

•    Familiarity with advanced analytics tools and platforms (e.g., Power BI).

•    Familiarity with Agile or other project management methodologies.

Preferred Skills:

•    Experience with Snowflake data platform.

•    Exposure to Visiquate analytics tools.

•    Experience in healthcare or analytics domain is a plus.

Key Competencies:

•    Collaboration: Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders.

•    Problem Solving: Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently.

•    Attention to Detail: Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes.

•    Communication: Ability to communicate technical details effectively to both technical and non-technical audiences.

•    Technical Expertise: Deep knowledge of data systems, development standards, and testing methodologies.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.