Senior MRI Service Engineer

5 days ago

Thiruvananthapuram, Kerala, India Phantom Healthcare IND. Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Pay: ₹20, ₹45,000.00 per month

Job description:

Job Description

**Job Title:** Senior Service Engineer – MRI

**Location:** Kerala Region

**Department:** Service & Support

**Reporting To:** Service Manager / Regional Head

Company Overview

Phantom Healthcare is a global market leader in refurbished medical imaging equipment, specializing in MRI Scanners, CT Scanners, PET-CT Scanners, and Cath-Labs. We provide high-quality, affordable machines along with comprehensive services such as maintenance contracts, spare parts, repairs, and equipment upgrades.

Founded in 2011, Phantom Healthcare has grown to become India's leading remarketer, refurbisher, and re-assembler of pre-owned superconductive MRI and CT scanners. We take pride in delivering professional support and quality services tailored to the evolving needs of the healthcare industry. Our mission is to ensure maximum client satisfaction by maintaining optimal uptime and minimal downtime for medical imaging systems.

Job Summary

The Senior Service Engineer – MRI will be responsible for installation, maintenance, troubleshooting, and repair of MRI systems in the Kerala region. This role demands strong technical expertise, hands-on experience with MRI systems, and the ability to provide excellent customer support to ensure seamless equipment operation.

Key Responsibilities

· Install, calibrate, and commission MRI scanners and related equipment at client sites.

· Diagnose and resolve hardware, software, and system issues efficiently to minimize equipment downtime.

· Perform preventive maintenance and routine servicing as per company standards.

· Provide technical support and training to customers and junior engineers.

· Maintain accurate service logs, documentation, and service reports.

· Coordinate with the service team and OEM partners for parts, escalations, and updates.

· Ensure compliance with safety standards and company service procedures.

· Support the sales and applications team in technical evaluations and demonstrations when required.

Qualifications and Skills

· Education: Diploma / B.E. / B.Tech in Biomedical Engineering, Electronics, or related field.

· Experience: Minimum 5–8 years of experience in installation and service of MRI systems (preferably multi-vendor experience such as GE, Siemens, Philips, Hitachi, etc.).

· Strong understanding of MRI principles, system components, and RF technology.

· Excellent troubleshooting and analytical skills.

· Proficient in handling customer interactions and providing on-site technical support.

· Willingness to travel extensively within the Kerala region and occasionally across India.

· Strong communication and documentation skills.

Key Attributes

· Customer-oriented and solution-focused mindset.

· Ability to work independently and under pressure.

· Commitment to maintaining high standards of service quality and professionalism.

· Team player with leadership potential and mentoring ability.

Job Types: Full-time, Permanent

Pay: ₹20, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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