Process Associate
7 days ago
The Process Associate will handle end-to-end back-office operations for U.S.-based clients, ensuring high-quality, accurate, and timely delivery of assigned tasks. This role requires strong attention to detail, process adherence, and effective communication to maintain client satisfaction.
Key Responsibilities
- Process and validate data accurately within defined SLAs and quality parameters.
- Manage client documentation, research, and update information on internal systems.
- Communicate effectively with internal teams and, where applicable, U.S. counterparts.
- Identify process gaps or inconsistencies and escalate issues promptly.
- Maintain accurate reports, logs, and records for audit and process improvement.
- Follow company policies on confidentiality and data protection at all times.
Qualifications
- Bachelors degree (any discipline).
- 0–3 years of experience in BPO operations or back-office processes.
- Strong written and verbal English communication skills.
- Proficiency with MS Office tools (Excel, Outlook, Word).
- Detail-oriented with strong analytical and problem-solving skills.
- Willingness to work in U.S. time zones.
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