Process Associate

7 days ago


Delhi NCR, India KHP Remote FTE Pvt Ltd Full time

The Process Associate will handle end-to-end back-office operations for U.S.-based clients, ensuring high-quality, accurate, and timely delivery of assigned tasks. This role requires strong attention to detail, process adherence, and effective communication to maintain client satisfaction.

Key Responsibilities

  • Process and validate data accurately within defined SLAs and quality parameters.
  • Manage client documentation, research, and update information on internal systems.
  • Communicate effectively with internal teams and, where applicable, U.S. counterparts.
  • Identify process gaps or inconsistencies and escalate issues promptly.
  • Maintain accurate reports, logs, and records for audit and process improvement.
  • Follow company policies on confidentiality and data protection at all times.

Qualifications

  • Bachelors degree (any discipline).
  • 0–3 years of experience in BPO operations or back-office processes.
  • Strong written and verbal English communication skills.
  • Proficiency with MS Office tools (Excel, Outlook, Word).
  • Detail-oriented with strong analytical and problem-solving skills.
  • Willingness to work in U.S. time zones.

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