CSM - Spanish

6 days ago

Chandigarh, Chandigarh, India JungleWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Success Manager (Spanish Speaker)

(Flexible with US Shift)

We are looking for a
Customer Success Manager
who is
fluent in Spanish and English
to help build customer loyalty and foster long-term relationships by ensuring that customers have a positive and seamless experience.

Responsibilities

  • Customer Onboarding:
    Assist new customers during the onboarding process, guiding them through setup and best practices to ensure a smooth start.

  • Product Expertise:
    Develop an in-depth understanding of our SaaS product(s), keeping up-to-date with new features and updates. Use this expertise to help customers maximize value.

  • Account Management:
    Manage a portfolio of customer accounts, monitor customer health and usage patterns, and identify opportunities for upsell or cross-sell.

  • Customer Training:
    Conduct training sessions and create educational resources to help customers effectively use the software.

  • Customer Support:
    Respond promptly to customer inquiries, issues, and requests. Collaborate with internal teams to ensure quick and effective resolutions.

  • Success Planning:
    Partner with customers to define success metrics and implement success plans to achieve their desired outcomes.

  • Renewals & Expansion:
    Proactively engage with customers to secure renewals and identify opportunities for product expansion.

  • Feedback Collection:
    Gather and share customer feedback with internal stakeholders to drive continuous product and process improvements.

  • Data Analysis:
    Analyze customer data and usage patterns to identify trends, potential risks, and engagement opportunities.

  • Customer Advocacy:
    Encourage satisfied customers to participate in case studies, provide testimonials, or act as references.

  • Reporting:
    Prepare regular reports on customer satisfaction, engagement, and account performance. Provide insights and recommendations to management.

Qualifications

  • Graduate/Postgraduate in any discipline.

  • Fluency in Spanish and English is mandatory
    — both written and verbal communication skills are essential. Strong interpersonal and relationship-building skills.

  • Experience in Customer Success, Account Management, or a related SaaS-based customer-facing role preferred.

  • Excellent problem-solving and analytical abilities.

  • Ability to work flexible hours aligned with the
    US shift
    .