IT Process Automation Manager

3 days ago

Chennai, Tamil Nadu, India Umanist Staffing Full time ₹ 15,00,000 - ₹ 2,00,00,000 per year

Role Overview

The IT Process Automation Manager will lead the strategy, design, implementation, and optimization of automated IT processes using advanced ITPA tools—preferably ServiceNow Workflow Studio. The role requires strong leadership, deep technical expertise in automation platforms, and cross-functional collaboration to drive operational efficiency, accuracy, and innovation across IT.

Key Responsibilities
Strategic Leadership

  • Develop and execute the IT Process Automation roadmap in alignment with business and IT objectives.

  • Identify automation opportunities across enterprise IT and business workflows to reduce manual workload and enhance process reliability.

Team & Delivery Management

  • Lead, mentor, and develop a team of automation developers and analysts.

  • Oversee resource allocation, task planning, and timely delivery of automation solutions.

Technical Ownership

  • Direct the design, development, and deployment of automation workflows using ServiceNow Workflow Studio or similar ITPA tools.

  • Ensure adherence to security, compliance, and best-practice development standards.

  • Utilize scripting languages (Python, PowerShell) for advanced workflow logic and integration.

Stakeholder Engagement

  • Collaborate with IT operations, application teams, and business units to understand needs and translate them into scalable automation solutions.

  • Present automation strategy, ROI insights, and project updates to senior leadership and executive stakeholders.

Continuous Optimization

  • Monitor automation performance, address gaps, and enhance solutions for improved scalability and reliability.

  • Stay updated with advancements in process automation, AI-driven workflows, and orchestration technologies.

Must-Have Qualifications

  • Bachelor's/Master's in Computer Science, IT, or related discipline.

  • 4+ years in IT automation and 3+ years in a leadership or managerial role.

  • Hands-on experience with ITPA platforms, especially ServiceNow Workflow Studio.

  • Strong scripting proficiency: Python and PowerShell.

  • Deep understanding of ITIL processes and enterprise IT environments.

  • Proven experience mentoring automation teams and managing cross-functional project delivery.

  • Strong communication and stakeholder management capabilities.

  • Ability to present automation strategy and ROI metrics to leadership.

Nice-to-Have Skills

  • Experience applying AI/ML for intelligent automation use cases.

  • Knowledge of cloud platforms (AWS/Azure), networking concepts, cybersecurity fundamentals, and virtualization (VMware, Citrix).

  • Certifications:

    • ITPA tools (e.g., ServiceNow)

    • ITIL

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