Dermal Therapist

ABOUT

KOSA is a skin, beauty, and wellness brand headquartered in Pune. We have an e-commerce platform that has multi-brand retail and a skin studio in Pune, with expansion plans to Delhi, Bangalore, Mumbai, and Hyderabad next year. The skin studio is built on the philosophy of skin health and is designed by Dr. Pooja. She combines clinical practice and spa wisdom to create a modern practice based on skincare routines and facials. The Dermal Therapist leads the studio and is responsible for the client's end-to-end needs.

JOB DESCRIPTION

The Dermal Therapist will be appointed at the Skin Studio to cater to the client's skin and beauty needs, which include customizing skincare routines, selling products, giving advice on treatments, performing facials, and managing the entire beauty journey. Ultimately, an exceptional therapist should be able to effectively personalize clients' requirements to achieve the best results and high retention.

KEY RESPONSIBILITIES

• Perform facial treatments and independent aesthetic procedures tailored to individual client needs.
• Sell skincare and beauty products, providing expert recommendations.
• Consult with clients to assess their beauty needs through thorough questioning and skin analysis.
• Offer advice on skincare, beauty, and wellness products, creating customized routines for clients.
• Educate clients on product application and techniques based on their unique requirements.
• Clearly explain all treatment procedures to clients to ensure understanding and comfort.
• Cross-sell additional beauty products and treatments when appropriate.
• Prepare the treatment room before and after each session, ensuring a clean and organized space.
• Sterilize beauty tools and equipment after every use to maintain hygiene standards.
• Replace used inventory for retail and services as needed.
• Welcome clients warmly to the studio, fostering a comfortable and relaxing atmosphere.
• Maintain accurate records of client preferences, needs, and services provided.
• Train and mentor fellow therapists, promoting skill-sharing and consistency in client service.
• Assist in client communication and orders across all platforms, while resolving issues, maintaining records, and coordinating with internal teams for technical queries.
• Actively participate in ongoing education, workshops, and training to upskill and stay informed on the latest industry trends, products, research, and technologies.
• Manage client relationships to ensure satisfaction and loyalty.
• Complete billing processes systematically and manage appointments as required.
• Assist in daily operations such as opening and closing of stores and keeping a record of the cash register.
• Refer clients to a doctor for treatment of serious skin problems.
• Stay abreast of the latest industry trends, products, research, and treatments.
• Encourage excellence in guest service, client care, and team member support.
• Ensure the working space is kept clean and orderly.

PROFILE

• Experience: 2-5 years in a medi-spa.
• Industry: Medispa, Beauty, Physiotherapy
• Degree: CIDESCO / relevant beauty qualification with sound knowledge of skin biology, physiology, or cosmetic chemistry. Proven experience working in the beauty industry. An active license to practice beauty therapy.
• Skills: Good communication with an exceptional level of customer service. Professional experience.