Sales Consultant

Job Title: Sales Consultant

Location: Kayamkulam

Job Type: Full-time

Experience: Fresher / Experienced

About the Role

We are looking for energetic, customer-focused Sales Consultants who are passionate about Royal Enfield motorcycles and can deliver an exceptional purchase experience—from enquiry to delivery.

Key Responsibilities

1. Brand Communication

• Engage customers with Royal Enfield brand stories, heritage, and motorcycle insights.
• Interact with prospects and involve them in discussions and activities around RE bikes.

2. Vehicle Sales

• Warmly welcome customers to the showroom and ensure a comfortable experience.
• Conduct need analysis, product demonstrations, and test rides to build desire for RE bikes.
• Update customer details in DMS in real time following RECODE norms.
• Facilitate test rides at the store or at customers' preferred location.
• Check for finance needs and identify cross-selling opportunities for apparel and accessories.
• Achieve monthly retail sales targets.
• Support CRE in lost-case analysis.

3. Post-Booking Process

• Confirm vehicle receipt after PDI in the system.
• Allocate vehicles as per norms and coordinate with customers for confirmation.
• Prepare invoices and coordinate with customers/finance teams for payments.
• Finalize delivery dates.
• Handle insurance requirements and paperwork.
• Work toward finance penetration targets and ensure maximum benefits.
• Guide customers with loan procedures and documents.
• Log vehicle finance cases and track approvals.
• Ensure payment/DO confirmation before delivery.

4. Delivery

• Plan the delivery schedule based on bookings and stock availability.
• Coordinate with RE logistics for stock readiness.
• Fix and communicate delivery date/time with the customer.
• Coordinate with RTO/Insurance/Finance teams post-booking.
• Follow up for necessary customer documents.
• Update customer on delivery status and any delays.

5. Accessories Sales

• Understand customer preferences and pitch relevant accessories.
• Achieve monthly accessories sales targets.

6. Customer Satisfaction

• Own CSI scores for the sales process.
• Coordinate with relevant teams to ensure smooth execution of test rides, billing, payments, and delivery.

Candidate ProfileQualifications

• Graduate /Diploma/+2

Industry Preference

• Auto (2W/4W), Consumer Goods, Insurance, Banking, Retail

Experience

• Fresher candidates welcome
• Prior sales or customer-facing experience is an advantage

Profile Requirements

• Passion for motorcycles and Royal Enfield
• Strong sales aptitude and customer-centric mindset
• Excellent communication and convincing skills

Passion / Interests

• Riding, travelling, exploring new places

Core Competencies

• Customer Relationship Management
• Selling Skills & Market Knowledge
• Product Knowledge & Brand Insights

Job Type: Full-time

Pay: ₹168, ₹240,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund