Manager - Motor Claims

2 days ago

Pune, Maharashtra, India Murugappa Group Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Position : Manager - Motor Claims

Company : Cholamandalam General Insurance

Location : Pune

CTC Range : Upto 4.50 LPA

Age Criteria : Upto 30 years

Key responsibilities include ensuring compliance, providing excellent customer service, managing a portfolio of claims, and making fair and accurate settlements according to policy wordings and company guidelines.

Key responsibilities

Claims handling:

Manage a portfolio of motor theft claims from start to finish, ensuring all claims are processed efficiently and within service levels.

Investigation and validation:

Gather and review claim details, documents, and information. This includes working with police to follow up on investigation progress and verifying the details of the theft.

Customer service:

Advise policyholders on the claims process, handle queries, and ensure a fair and satisfactory experience throughout the claim lifecycle.

Documentation management:

Collect and manage all required documentation, such as the police FIR, and ensure all paperwork is submitted on time for a speedy settlement.

Settlement and negotiation:

Negotiate and finalize the settlement of valid claims, ensuring the payout is fair and compliant with policy terms.

Compliance and reporting:

Adhere to all legal requirements, industry regulations, and internal company guidelines. This includes accurate record-keeping and reporting.

Liaison:

Communicate and coordinate with other departments, such as loss adjusters, and external parties, such as the police and vehicle recovery services.

Data Maintenance

Prepare and maintain data

Required skills and qualifications

1.Experience in motor claims handling is essential, particularly for theft claims.

2.Good communication and interpersonal skills are necessary for interacting with customers, police, and colleagues.

  1. A comprehensive knowledge of insurance policy wordings and the motor claims process is crucial.

4.Ability to manage a caseload, prioritize tasks, and meet deadlines is important.

  1. Proficiency in administrative tasks, including accurate data entry and case management, is required.

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