Customer Relations Executive

2 weeks ago

Mumbai, Maharashtra, India Jones Lang LaSalle Full time ₹ 3,00,000 - ₹ 5,00,000 per year
  • Position: CRE, Mumbai.
Job Overview
  • Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always look presentable.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
  • Being familiar with lost and found procedures.
  • Nominating and attending the training programs at site/ JLL office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Updating the handover/ takeover register before end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling.
Reporting:Qualifications
  • You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
  • Good Communication skills with fluency in English and Hindi language is a must
  • Willingness to work in flexible shifts, weekends and holidays is an added advantage
  • Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.
What we can do for you:Apply todayLocation:

Jones Lang LaSalle

  • Customer Relations Executive

    1 week ago

    Mumbai, Maharashtra, India HR Yaar Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Title:Customer Relationship ExecutiveLocation:Andheri, MumbaiIndustry:Luxury Real EstateExperience:1+ yearsRole Overview:We are seeking a polished, customer-orientedCustomer Relationship Executiveto be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a...

  • Media & Public Relations (pr) Internship In Mumbai At

    2 weeks ago

    Mumbai, Maharashtra, India Peregrine Public Relations Full time

    About the internshipAre you a creative social media-savvy individual looking to gain hands-on experience in the exciting world of media public relations PR Peregrine Public Relations is seeking a dynamic intern with strong English proficiency social media marketing skills creative writing abilities and knowledge of MS Excel to join our team As an...

  • Customer Relations Executive

    3 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    Job DescriptionJob OverviewYou will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:- Cooperate, coordinate and communicate with other departments to ensure good customer...

  • Customer Relations Executive

    3 weeks ago

    Mumbai, Maharashtra, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Customer Relations Coordinator

    3 days ago

    Mumbai, Maharashtra, India WeAssemble Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Customer Relations Coordinator is a key role responsible for ensuring exceptional customer experiences across all festivals within the Group's portfolio. Acting as the primary point of contact for customer inquiries and escalations, you will collaborate with internal teams to address customer needs, resolve issues, and implement strategies that enhance...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India Ashwini Kamble Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below.Contact Person: Poonam: Position: Guest Relation ExecutiveLocation: Matunga, MumbaiRequisites:Graduate in any discipline (preferably in Hospitality, Business Administration, or related fields).Background in real estate,...

  • Executive Guest Relations Assistant

    2 weeks ago

    Mumbai, Maharashtra, India beBeeGuestRelations Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Executive Guest Relations Assistant", "This is an exciting opportunity to join our team as an Executive Guest Relations Assistant. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our guests, ensuring their needs are met promptly and effectively.", "The ideal candidate will have a...

  • Senior Customer Relations Manager

    3 days ago

    Mumbai, Maharashtra, India UK Realty Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSince its inception in 2010, UK Realty has made significant strides in the real estate sector of Mumbai. With a track record of delivering 606 units and another 1276 in the pipeline, we have earned the trust of over 880 satisfied customers. UK Realty emphasizes community growth, innovation, and empathy, aligning our actions with the...

  • Logistics Executive/ Customer Relation Exe

    2 weeks ago

    Navi Mumbai, Maharashtra, India Advance Talent Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Position-Logistics/Customer Relation ExeLocation - Navi MumbaiResponsibilities:Order punching (E.M.R/ERP) DispatchShipment tracking & delivery coordination.Order booking from customersCoordinate with internal teamsReport generation

  • Patient Relation Executive

    19 hours ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,GreetingsSir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all.We currently have openings for Patient Relation Executive', details for the same are given belowCandidates Requirement:...