Telecom Expense Management Analyst- Tangoe
1 week ago
Job Description
Job Title: Telecom Expense Management Analyst- Tangoe
Req Id: 112301
City: Hyderabad
State/Province: Telangana
Posting Start Date: 11/18/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
Job Description:
Job DescriptionRole Purpose
The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
͏Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client's network/ server/ system/ storage/ platform/ infrastructure and other equipment's to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Deliver
No
Performance Parameter
Measure
1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
͏͏
Mandatory Skills: Tangoe TEM .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
-
TEM Analyst
1 day ago
Hyderabad, Telangana, India Proziod Analytics Full time ₹ 7,00,000 - ₹ 14,00,000 per yearJob Title: Telecom Expense Management Analyst – Order Management (Tangoe Platform)Experience: 3-5 Years.Mandatory Skills: Tangoe TEM.Job DescriptionWe are seeking a detail-oriented and proactive Telecom Expense Management Analyst to support Order Management activities on the Tangoe platform. The role involves managing new internet circuit orders and...
-
Expense Analyst
5 days ago
Hyderabad, Telangana, India TRC Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout Us:Groundbreaker. Game changer. Pioneer.TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...
-
Travel & Expense Analyst
1 week ago
Hyderabad, Telangana, India Annalect Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOverview:We have an exciting role of Travel and expense Analyst. You will play a key role in Review Expense Reports activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team.About Annalect IndiaWe are an integral part of Annalect Global and Omnicom Group, the second...
-
Sr Expense Analyst
5 days ago
Hyderabad, Telangana, India TRC Companies, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout UsGroundbreaker. Game changer. Pioneer.TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...
-
Sr Expense Analyst
5 days ago
Hyderabad, Telangana, India TRC Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout Us:Groundbreaker. Game changer. Pioneer.TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...
-
MIS Analyst
1 week ago
Hyderabad, Telangana, India Tanla Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMIS Analyst MIS Analyst LocationHyderabad, Telangana IN DepartmentProduct & Engineering Job RoleWe are seeking a detail-oriented MIS Analyst to join our team. The ideal candidate will have strong analytical skills, a good grasp of telecom domain metrics, and the ability to transform data into actionable insights. What you'll be responsible for?Report...
-
MIS Analyst
1 week ago
Hyderabad, Telangana, India Tanla Platforms Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a detail-oriented MIS Analyst to join our team. The ideal candidate will have stronganalytical skills, a good grasp of telecom domain metrics, and the ability to transform data intoactionable insights.You'll be Responsible for:Report Automation: Develop and maintain automated reports using SQL, Advanced Excel, and other tools to streamline...
-
Telecom Engineer AT&T
2 weeks ago
Hyderabad, Telangana, India Draft Sourcing Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesWe are seeking a talented and motivated expertise in IQGeo, Aramis, and Waldo processes to manage and support key projects within AT&Ts. The ideal candidate will possess a strong understanding of telecom operations, project management methodologies, and be proficient in the use of the mentioned tools and processes to drive operational...
-
Telecom Engineer
5 days ago
Hyderabad, Telangana, India Cyient Full time ₹ 5,00,000 - ₹ 25,00,000 per year• Who manage Plan and design over different modes of communication Wireless/wired. • Perform a range of duties related to the design and As-built for telecom global operators. (which is use for installation and testing for public service)• Perform the inventory for allocated site, he has to check all the inputs which are required for production, if...
-
Telecom Engineer AT&T
1 week ago
Hyderabad, Telangana, India Draft Sourcing Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole & responsibilitiesWe are seeking a talented and motivated expertise in IQGeo, Aramis, and Waldo processes to manage and support key projects within AT&Ts. The ideal candidate will possess a strong understanding of telecom operations, project management methodologies, and be proficient in the use of the mentioned tools and processes to drive operational...
