Quality Analyst
5 days ago
Job Summary:
We are looking for a detail-oriented and proactive Quality Analyst to assess and
improve the quality of customer interactions across both voice and non-voice
channels. The ideal candidate will ensure compliance with process standards,
improve customer experience, and support team development through coaching and
feedback.
Key Responsibilities:
• Monitor, review, and evaluate inbound and outbound voice and non-voice
interactions.
• Provide regular feedback to customer service agents to improve quality and
performance.
• Identify training needs and recommend process improvements.
• Maintain and update quality monitoring scorecards and reporting.
• Collaborate with team leads and operations to align on performance goals.
• Conduct RCA (Root Cause Analysis) for quality issues and suggest corrective
actions.
• Ensure adherence to company policies, compliance, and quality standards.
• Participate in calibration sessions with stakeholders to maintain consistency.
Requirements:
• Minimum 1-3 years of experience as a QA in a BPO/customer service
environment.
• Hands-on experience evaluating both voice and non-voice interactions.
• Strong communication, interpersonal, and analytical skills.
• Proficient in MS Excel, reporting tools, and QA management systems.
• Ability to work independently and handle multiple tasks effectively.
• Attention to detail with a strong focus on quality and compliance.
-
Quality Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India Wider World Immigration Full time ₹ 21,00,000 - ₹ 42,00,000 per yearMin Experience:Min 6 YearsJob Location:LuxembourgSalary Range:40-70 LPA with other BenefitsRole DescriptionThis is a full-time, on-site role for a Quality Analyst located inLuxembourg. The Quality Analyst will be responsible for evaluating and ensuring the quality of processes, conducting quality control and assurance tests, and managing quality-related...
-
Quality Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India Jobs for Humanity Full time ₹ 40,00,000 - ₹ 60,00,000 per yearCompany Description Greetings from Saira JobsWe are currently recruiting for a 'Quality Analyst' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications Job Description Roles & Responsibilities:Conduct manual and automation testing of web application platforms.Design and execute test cases; identify and report...
-
Trainer and Quality Analyst
1 week ago
Coimbatore, Tamil Nadu, India Jobs Cruze Full time ₹ 2,00,000 - ₹ 4,00,000 per yearTrainer and Quality Analyst plays a dual role in developing employee skills and ensuring t service quality. This position focuses on conducting effective training sessions, monitoring performance, and driving continuous improvement within the team.
-
Quality Analyst
4 days ago
Coimbatore, Tamil Nadu, India Adam&Eve Inc Full time ₹ 2,50,000 - ₹ 3,00,000 per year*CANDIDATE MUST BE FLUENT IN HINDI*Key Responsibilities: Monitor and evaluate customer interactions (calls) to assess quality, accuracy, andcustomer experience. Audit transactions based on defined parameters and provide detailed feedback toagents and supervisors. Identify process gaps, recurring errors, and training needs, and work with thetraining...
-
Quality Control Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAnalyst-VAL-QC Description Job Description: Review finished works for its quality of design and content Adherence to client SLAs Must have good analytical / critical thinking skills Good communication & comprehension skill Ability to find practical solutions Ability to manage time and meet deadlines Good in English spelling and...
-
Quality Analyst Intern
6 days ago
Coimbatore, Tamil Nadu, India Adhoc Softwares, Inc Full time ₹ 4,00,000 - ₹ 6,00,000 per yearTitle: Quality Analyst InternLocation: CoimbatoreCompany: Adhoc SoftwaresJob Type: Internship (Full-time / Part-time)Job Summary:We are seeking detail-oriented and enthusiastic QA Interns to join our team. This internship offers hands-on exposure to software testing practices, including test case creation, bug reporting, regression testing, and working...
-
Quality Assurance Analyst L3
2 days ago
Coimbatore, Tamil Nadu, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob DescriptionJob Title: Quality Assurance Analyst L3Req Id: 107295City: CoimbatoreState/Province: Tamil NaduPosting Start Date: 10/29/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....
-
Senior Quality Assurance Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India SearchnScore Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExperience : 4 - 5 yearJoining: Immediate Joining RequiredLocation: CoimbatoreContract Period: 6 MonthsSeeking aSenior Quality Assurance Analystwith strong technical acumen to test our conversational AI customer service agents. This role requires expertise in both black box testing (customer interaction simulation) and gray box testing (technical validation...
-
Transaction Quality Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRequired Skills & Qualifications:Bachelors degree in any discipline (preferred: Insurance, Business, or related fields).2–5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).Proficiency in MS Excel, PowerPoint, and quality...
-
Analyst - PDM
2 days ago
Coimbatore, Tamil Nadu, India eClerx Career Site Full time ₹ 40,00,000 - ₹ 80,00,000 per yearClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on...