Store Manager
5 hours ago
Role Purpose
Responsible for sales, presentation, profitability and customer satisfaction of categories in the respective store
BSC perspective
Key Responsibilities
Finance
- Achievement of Targeted AOP, Gross Margin and SPSF
- Other Source of Income – SOH
- Increase margins and minimize expenses
- Control inventory level and shrinkage
- Achievement of Targeted EBITDA
Customer
- Stores to look as per guidelines
- Ensure that sales team meets customer's need
- Achieve targeted ATS and Conversion
- Mystery Shopping Findings and Improvement
- Focus on R1 enrollment and business volume
Internal Business Process
- Monitor sales figure/ inventory planning
- Adhere to Mockshop guidelines
- 100% SOP Implementation and Adherence by team
- Ensure Negative Inventory Control
- Statutory Compliance
People/ Learning & Growth
- Control Attrition
- Product knowledge, brand differentiation
- Recognize and develop talent
- Optimize manpower resource for category
- Functional and behavioral training
- Mentor sales assistance through training and career planning
- Update category and store associates on latest development in new product/brands and presentation/selling technique
Competencies
Functional Competencies
- Ability to work under pressure
- Attention to Detail
- Customer Centricity
Generic Competencies
- Communication Skills
- Commitment to Excellence
Academics and Experience
Qualification
Graduate/ PG Diploma in Retail
Work Experience
6+ years' experience in Retail - Store
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