Service Assurance Manager

1 week ago


Gurgaon, Haryana, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue.
  • Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization
  • Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
  • Shore up recurring revenue opportunities.
  • Closing customer escalations end to end .
  • Forecasting Churn and Revenue Retention
  • Understanding of Network architecture
  • Understanding of Solutions provided
  • Driving SIPs for key KPI improvement
  • Ensures right health (flaps) of critical & high value services
  • Planning for configuring solutions basis customer's requirements

Preferred candidate profile

  • Excellent written and oral communication skills as it handles US accounts.
  • Reasonable Commercial, process and Business Awareness
  • Collaborative relationships building & working.
  • Effective Communication and Impact, through PPTs.
  • Self-Management and Personal Development.
  • Should have exposure on the products such as MOFN/IPLC etc
  • IP knowledge- Understanding of MPLS/ VPN/ IPLC etc
  • Fiber knowledge- fiber optics/ MOFN
  • Transmission ecosystem- SDH/CEN/ DWDM/ Routers etc


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