Servicenow Architect
2 weeks ago
ServiceNow Architect
Location: Bengaluru/ Mumbai | Mode: Hybrid
About Us
delivers cutting-edge AI, ServiceNow, and digital transformation solutions for global enterprises. We specialize in scalable service delivery and automation, driving innovation in the field service domain.
Role Overview
Seeking a ServiceNow Architect to lead design, development, and implementation across ITSM, ITOM, CMDB, and integrations. You will define best practices, ensure platform scalability, and align solutions with business goals.
Key Responsibilities
- Lead architecture and end-to-end implementation of ServiceNow solutions.
- Define governance models and ensure CMDB health & discovery accuracy.
- Oversee integrations with AWS, Azure, SCCM, Jira, SAP, etc.
- Guide technical teams in scripting, workflows, and automation.
- Advise leadership on platform roadmap, upgrades, and enhancements.
Requirements
- 5+ years in ServiceNow architecture, design & development.
- Expertise in ITSM, ITOM (Discovery, Event Mgmt), CMDB & integrations.
- Skilled in JavaScript, Glide APIs, Flow Designer, and Business Rules.
- Experience with Integration Hub, REST/SOAP APIs, MID Server.
- ServiceNow CSA & CIS-ITSM/ITOM preferred.
Nice to Have
- Multi-instance environment experience.
- Exposure to AI automation, Virtual Agent, Now Intelligence.
- Familiarity with Agile, DevOps, CI/CD in ServiceNow.
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