
Implementation Engineer
2 days ago
At
Konecta
, we are transforming customer engagement with next-generation cloud-based platforms. We're looking for an experienced
Implementation Engineer
with a strong background in
Contact Center technologies
and
cloud (AWS) deployments
to join our fast-growing team.
What You'll Do
- Lead the implementation of Konecta products into customer ecosystems.
- Act as a
consultant and product SME
, gathering requirements and aligning solutions with client needs. - Configure, test, and deploy Konecta software in
multi-tenant SaaS environments
. - Train and support users, ensuring smooth adoption and transition to production.
- Troubleshoot implementation issues while effectively communicating updates to clients.
What We're Looking For
- Strong understanding of
omnichannel communication technologies
and their role in contact centers. - Hands-on experience with
Contact Center software suites
(Five9, Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys).
Five9 experience is a plus. - Strong skills in
SQL
(mandatory), IP networking, and REST APIs. - Familiarity with
AWS, Linux, Nginx, Redis
. - Previous experience with
outbound contact center products
(dialer, ACD, IVR, etc). - Excellent problem-solving ability, consultative communication style, and a customer-first mindset.
Why Join Us?
This is an excellent opportunity to grow your expertise while working on large-scale enterprise implementations. At Konecta, you'll be part of one of the fastest-growing and most respected technology companies, where
innovation, collaboration, and customer success
drive everything we do.
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