NSO Specialists

The NSO Specialist is responsible for the end-to-end execution and operational readiness of new store launches. This role ensures seamless coordination between various departmentsprojects, merchandising, HR, training, IT, and operationsto deliver stores that are fully functional, well-staffed, and aligned with brand standards by the opening date.

Key Responsibilities:

1. Store Opening Execution

• Plan and execute the pre-opening and opening activities for all new stores as per project timelines.
• Coordinate with internal teams (Projects, VM, HR, Training, IT, Marketing, Merchandising, Finance) for smooth store setup.
• Ensure store readiness including infrastructure, visual merchandising, system setup, and manpower availability before launch.
• Supervise the merchandise receipt, tagging, and display before store opening.
• Support the dry run and soft launch activities.

2. Operations Readiness

• Set up SOPs, operational checklists, and daily reporting formats for the new store.
• Conduct operational audits pre and post store opening to ensure compliance.
• Monitor first 30-60 days performance, provide feedback, and support store stabilization.
• Coordinate with IT for POS and system readiness.
• Support store teams in customer service, billing process, inventory management, and day-to-day operations during the initial phase.

3. People & Training

• Liaise with HR and Training team for onboarding and skill training of new staff.
• Conduct on-ground operational training for store teams on processes and brand standards.
• Support store managers in handover process and team alignment.

4. Reporting & Communication

• Maintain store opening tracker and share regular status updates with management.
• Provide post-opening reports highlighting challenges, learnings, and best practices.
• Ensure documentation of store handover reports to operations team post stabilization.

Qualification & Experience:

• Graduate in Business Administration / Retail Management or related field.
• 25 years of experience in retail operations or new store setups (fashion, apparel, lifestyle, F&B, or similar sectors).
• Prior experience in multi-store rollout or expansion projects preferred.