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Program Manager, Mapping Operations, Quality and Performance Excellence
2 weeks ago
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
You Will
- Act as a subject matter expert on Quality, and maintain the end-to-end Quality Assurance (QA) framework, including performance metrics, and quality standards aligned with key business objectives.
- Systematically analyze QA data to identify trends, root causes of performance gaps, and opportunities for improvement.
- Conduct regular training needs assessments in partnership with our vendor teams, to identify knowledge and skill gaps.
- Lead the design and development of comprehensive training programs, including new hire onboarding. Leverage existing in-house teams to create engaging and effective training content across various formats.
- Create and manage a robust feedback loop where insights from the quality program directly inform the training curriculum, and the effectiveness of training is measured by subsequent quality performance.
You Have
- Bachelor's Degree in technical or business discipline
- Overall 8+ years of work experience managing large-scale and dynamic programs/ projects
- 5+ years of experience leading the Quality and/ or Training charters in a scaled operations set up
- Proven collaboration and communications skills working with globally distributed teams and multiple stakeholders
- Excellent data analysis skills, ability to derive insights and tell a story with data
- Ability to travel internationally up to 10% of your time
We Prefer
- MBA preferred
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Proven experience designing and implementing successful QA frameworks from the ground up
- Strong understanding of adult learning theories and instructional design principles
Travel Requirements
- Ability to travel to the US
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
₹4,500,000—₹5,450,000 INR
