Applicant - GDS

7 days ago

Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description
  • Handle travel-related service requests through inbound/outbound voice communication.
  • Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds.
  • Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs.
  • Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
  • Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
  • Maintain process quality and SLAs while delivering exceptional customer service.
Qualifications

Education Qualification - High school Diploma / Graduate any will do.

Work Experience - 12 months travel GDS background

Excellent verbal and written communication skills.

Strong problem-solving skills and ability to work in a team-oriented environment.

Additional Information
  • Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to "[email protected].

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