Operation Program Manager, Tech II(Localization )

About the Role

The Uber Localization Team is currently seeking a Localization "Operations" Manager with a strong background in Machine Learning (ML) Program Management. In this pivotal role, you'll be at the helm of defining and driving the mission and vision for our Machine Translation (MT) and Large Language Models (LLM) projects, with a keen focus on enhancing translation quality while prioritizing scalability and cost-effectiveness. Your leadership will drive the research into the most promising MT and LLM models, ensuring they meet the needs of both our internal and external clients. Collaborating closely with the Localization (L10n) team, cross-functional teams within Uber, vendors, MLOps/LLMOps specialists, and external clients, you will spearhead the development of in-house Machine Translation and LLM models. These models are set to revolutionize how we support both our internal and external teams, aligning with our commitment to excellence in localization and global communication

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What You'll**

• DoProgram Development and Executi
  on: Design and implement comprehensive MT and LLM programs that support both Uber's internal operations and external clients, ensuring alignment with our global communication and localization strategie
• s.Integration and Technical Liais
  on: Build seamless integration points between Uber's internal services and tools, connecting them to our MT/LLM pipeline. Serve as a technical liaison for internal stakeholders and external clients—gathering requirements, identifying integration opportunities, and optimizing the pipeline for efficiency and utilit
• y.Best Practices and Guidelin
  es: Establish and maintain best practices for MT-only and MT+LLM use cases across all client engagements. Ensure consistency, quality, and operational efficiency throughout the localization lifecycl
• e.Model Selection and Evaluati
  on: Partner with the Localization Operations (LocOps) and Language Model Engineering teams to select, evaluate, train, and deploy the most effective MT and LLM models. Aim to enhance both internal productivity and external localization outcome
• s.Support and Traini
  ng: Respond to and fulfill team member requests related to MT and LLM programs. Provide support and training as needed to ensure effective adoption and usage of these technologies across the organizatio
• n.Stakeholder Manageme
  nt: Build and maintain strong relationships with stakeholders who rely on MT and/or LLM for translation. Monitor translation quality and impact, and use feedback loops to drive continuous improvement in service deliver
• y.Cross-Functional Leadersh
  ip: Lead cross-functional initiatives and engage with internal localization teams and external partners. This includes gathering requirements, drafting product requirement documents (PRDs), and managing the execution of tool enhancements and process improvement
• s.Data Analysis and Dashboard Developme
  nt: Collaborate with data analysts and engineers to create a user-friendly dashboard that provides actionable insights into MT/LLM performance. This tool will empower clients to make data-driven decisions and refine their localization strategie

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What You'll N**

• eedCollege degree or equivalent technical experience of 2 years in technol
• ogy1 year of experience in localization within the high-tech industry from the client-s
• ide2 years of experience in running MT/ML/AI or other machine learning programs in a medium to large-sized company (either from the client or vendor si
• de)Understanding of MT engines, LLM models, parameter size, cost, training algorithms, and usage cases from both internal and external clients for the effective deployment of suitable MT and LLM models in product
• ionFamiliarity with NLP and computational aspects of MT/
• LLMProficiency in scripting languages like Python, Perl, GO, Ruby, Postman, and
• SQLAbility to streamline complex processes and enhance workflow efficiency, aided by guidance from senior team memb
• ersBasic understanding of the Localization Operation Program and Language Management roles, along with their day-to-day functi
• onsBasic understanding of localization and internationalization conce
• rnsCapacity to navigate through ambiguity, work independently, and guide the course of proje
• ctsStrong analytical and problem-solving skills, complemented by excellent business judgm
• entHigh level of attention to detail, quality-oriented, and proact
• iveExcellent written and verbal communication ski
• llsAbility to manage stakeholders across businesses, both internally and externally, with guidance from senior team memb
• ersA self-directed approach, willing to take the initiative in confronting substantial challenges head
• -onCommitment to quality, which will influence the direction of the Uber br
• andExcellent team pla
• yerPassionate about Uber and our missi
• on.Run Playground messages can be viewed by anyone at your organization using the A

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Bonus Point**

• s IfThree year experience in AI/ML in the high-tech industry on the client-side and leading MT/LLM programs is a
• plusBasic vendor management experience in a mature localization environment as a cl

ient