Microsoft O365 Engineer

2 days ago

Mumbai, Maharashtra, India ITC Infotech Full time

Microsoft O365 Engineer

Location: Mumbai

Job Description

O365 L1 Resource O365 Key Responsibilities Job Summary:

  • We are seeking a proactive and technically skilled L2 O365 Support Engineer to provide intermediate-level support and administration of core Microsoft O365 applications.
  • This role involves triaging escalated service desk tickets, collaborating with L3 engineers, and ensuring seamless end-user productivity across email, collaboration, storage, and communication platforms

Key Responsibilities:

  • Troubleshoot and resolve issues related to Exchange Online, including mailbox access, email delivery failures, and transport rules Support OneDrive for Business: sync issues, access permissions, data recovery, and sharing configurations
  • Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams
  • Provide assistance with Microsoft Teams: meeting scheduling, chat synchronization, call quality, and app integrations Collaborate with L1 support teams to escalate unresolved incidents and ensure timely ticket resolution
  • Assist in O365 license provisioning, group assignments, and mailbox migrations Maintain documentation for troubleshooting guides, user FAQs, and platform updates
  • Perform periodic health checks across O365 services and generate usage reports
  • Ensure adherence to IT security and compliance standards during user provisioning and collaboration setups
  • Participate in knowledge-sharing sessions to train junior support staff Required

Skills:

  • Hands-on experience with Microsoft 365 Admin Center and Exchange
  • Admin Console Proficiency in handling O365 core services from a support and configuration standpoint
  • Strong communication and troubleshooting skills for hybrid and cloud environments
  • Ability to interpret logs and error messages to identify root causes across O365 tools
  • Familiarity with basic PowerShell for O365 administration and reporting (bonus) Customer-focused with the ability to manage and prioritize multiple tasks
  • Coordinate with vendors and internal teams for escalations or major incidents.
  • Perform backup, monitoring, and reporting on system health and usage.
  • Stay up to date with new Microsoft 365 updates, features, and best practices.

Required Skills:

  • Strong knowledge of Microsoft 365 admin portal and PowerShell scripting.
  • Experience with Exchange Online, SharePoint, and Teams administration.
  • Understanding of identity and access management in Azure AD.
  • Familiarity with M365 security & compliance center.
  • Excellent troubleshooting and communication skills.
  • Experience with Intune (mobile device and application management) is a plus.

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