
Assistant Front Office Manager
2 days ago
Job Description:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the front desk operations, guest services, and overall customer experience. This role ensures smooth check-in/check-out processes, staff supervision, guest satisfaction, and coordination with other departments.
Key Responsibilities:
- Assist in managing daily front office operations including reception, concierge, reservations, and guest services.
- Supervise and train front office staff to ensure high standards of service.
- Handle guest complaints, feedback, and special requests professionally and promptly.
- Ensure proper shift handovers and communication between team members.
- Monitor staff performance and provide feedback, coaching, or disciplinary action when required.
- Maintain inventory and order supplies for the front office department.
- Assist in implementing and monitoring SOPs (Standard Operating Procedures).
- Collaborate with other departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
- Oversee billing and cash handling procedures.
- Prepare reports for management regarding occupancy, guest feedback, staff performance, etc.
- Step in as acting Front Office Manager in their absence.
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Front Office Assistant
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Assistant Front Office Manager
1 week ago
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Assistant Front Office Manager
2 weeks ago
Chennai, Tamil Nadu, India Hyatt Full timeYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel,...
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Assistant Front Office Manager
5 days ago
Chennai, Tamil Nadu, India Hyatt Full timeYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel,...
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