Assistant Front Office Manager

2 days ago


Chennai Coimbatore Puducherry, India Home Trotter Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the front desk operations, guest services, and overall customer experience. This role ensures smooth check-in/check-out processes, staff supervision, guest satisfaction, and coordination with other departments.

Key Responsibilities:

  • Assist in managing daily front office operations including reception, concierge, reservations, and guest services.
  • Supervise and train front office staff to ensure high standards of service.
  • Handle guest complaints, feedback, and special requests professionally and promptly.
  • Ensure proper shift handovers and communication between team members.
  • Monitor staff performance and provide feedback, coaching, or disciplinary action when required.
  • Maintain inventory and order supplies for the front office department.
  • Assist in implementing and monitoring SOPs (Standard Operating Procedures).
  • Collaborate with other departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
  • Oversee billing and cash handling procedures.
  • Prepare reports for management regarding occupancy, guest feedback, staff performance, etc.
  • Step in as acting Front Office Manager in their absence.


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