Sr Cloud Operations Manager/Engineer

2 weeks ago


Bengaluru Chennai, India Param Consulting Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Manager Cloud Operations

Location: Bengaluru

This position requires flexibility to work in a 24/7 environment with monthly rotational shifts

Cloud Infrastructure & SaaS (AWS preferred)

Proven uptime guarantees (e.g., 99.9%+)

Hands-on AWS services: EC2, VPC, IAM, RDS, Lambda, ELB

SaaS architecture or multi-tenant experience

DR planning and cloud cost optimization

Monitoring & Incident Management

Tools: Datadog, Prometheus, New Relic, Grafana, CloudWatch

Platforms: PagerDuty, ServiceNow, Zendesk, Opsgenie

RCA (Root Cause Analysis) and incident triage/automation

Technical Support Management

24/7 operations, SLA/KPI ownership

Experience with escalation workflows and customer-facing issue resolution

Familiarity with ITSM practices and ticketing tools

Leadership & Process Improvement

Has led technical support/cloud ops teams (3+ years managerial experience)

Demonstrates continuous improvement in tools/processes (e.g., onboarding, escalations, tooling)

Experience delivering executive reports or operational dashboards

DevOps Knowledge

Understanding of CI/CD pipelines

Familiar with Terraform, Ansible, Helm

Experience working alongside development teams to deploy apps

Certifications (Preferred)

AWS Solutions Architect Pro or DevOps Pro

ITIL v3/v4

Linux Admin, CKA/CKAD


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