Senior Administrator

2 days ago

Bengaluru, Karnataka, India Microland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Adminstration of the ServiceNow ITSM platform | 2 - Knowledgeable

Primary -> Technology | Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform | 2 - Knowledgeable

Secondary -> Technology | Maintain incident, problem, change, and request management processes and workflows. | 2 - Knowledgeable

Secondary -> Technology | Service Catalog and Portal Management | 2 - Knowledgeable

Tertiary -> Technology | Incident, Problem, Change, and Request Management | 2 - Knowledgeable

Tertiary -> Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) | 2 - Knowledgeable

Tertiary -> Technology | SNOW administration | 2 - Knowledgeable

Certification :

Technology | ServiceNow Certification and ITIL Certified

The ServiceNow ITSM Admin is a pivotal role responsible for overseeing the maintenance, and continuous improvement of the ServiceNow IT Service Management (ITSM) platform within the organization.

Responsibilities:

Platform Management:

  • Lead the end-to-end Adminstration of the ServiceNow ITSM platform, including requirement gathering for any new changes, part of configuration and customization.
  • Collaborate with cross-functional teams to ensure successful running of the ITSM platform with existing tools, systems, and processes.
  • Administer already configured and customized workflows, forms, fields, notifications, and automation within the ServiceNow platform.

Incident, Problem, Change, and Request Management:

  • Maintain incident, problem, change, and request management processes and workflows.

Service Catalog and Portal Management:

  • Manage the service catalog, service offerings and service request workflows.
  • Maintain and Adminster an intuitive and user-friendly self-service portal for end-users to submit service requests and access information.

Reporting and Analytics:

  • Develop and generate regular and ad-hoc reports and dashboards to monitor ITSM performance, key metrics, and KPIs.
  • Provide data-driven insights to stakeholders for informed decision-making and continuous improvement.

Stakeholder Collaboration:

  • Collaborate with internal and external stakeholders, including IT teams, business units, and vendors, to gather requirements and ensure alignment of ITSM initiatives with business needs.

Training and Documentation:

  • Develop training materials and conduct training sessions to educate end-users, IT staff, and stakeholders on ITSM processes and the ServiceNow platform.
  • Maintain thorough documentation of ITSM processes, workflows, configurations, and changes.

Proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, and integration techniques.

Location

:

India - Bengaluru

Created On

:

24-Sep-2025

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