Financial Operations Analyst

4 days ago

Bengaluru, Karnataka, India Razorpay Software Pvt Ltd Full time

Analyst, Financial Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

What will you get to work on?

You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.

Key Responsibilities:

  • Dealing with banks for refunds and settlement issues.
  • Need to closely work with the Finance team for recon and other issues.
  • Solving tickets/queries raised by merchants, customers or banks.
  • Have good knowledge of products to resolve any customer, merchant or bank issues.
  • Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
  • Reconcile transactions and refunds with the partner banks.
  • Work with the Tech team to fix refund and settlement issues.
  • Dealing with other teams especially Support / Sales for the resolution of queries.
  • Handling things that impact the inflow and outflow of funds at the transaction level.
  • Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis

What do we expect from you?

  • Bachelor's degree.
  • Good communication and writing skills.
  • Good analytical skills.
  • MS Office knowledge is mandatory
  • Reconciliation Experience is must.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
Follow us on LinkedIn & Twitter Experience LevelMid Level

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