Audit Specialist

2 weeks ago

Bengaluru, Karnataka, India Staragile Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Overview:

We are looking for a Quality Analyst (Call Audit) to evaluate, monitor, and improve the quality of academic counsellor and customer interactions.

Roles and Responsibilities:

  • Conduct phone call assessments for language, product and process for the sales agents.
  • Conduct one on one and documented feedback sessions with the sales agents.
  • Create action plans for sales agents based on the assessments.
  • Conduct training classes on the process to ensure sales agents follow the company requirements while on a call.
  • Created call scripts for sales agents based on the best practice methods to ensure the information provided to the customers are accurate and per the company standards.
  • Prepare daily call reports for all the sales agent.

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