Sales Manager

2 weeks ago

Navi Mumbai, Maharashtra, India Promultis 6win Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Managing the daily operation of the call center to meet sales targets and in line with the Company's

objectives and strategies:

  • Develop procedures and policies for the sales team to ensure target achievement.
  • Set key performance indicators (KPIs) for the team to meet sales targets.
  • Create effective call scripts and sales promotions to attract and engage customers.
  • Analyze sales data to improve processes, ensure proper resource allocation, and

maximize efficiency and customer satisfaction.

  • Monitor random calls to enhance quality, minimize errors, and track operational

performance.

  • Ensure all relevant communications and data are updated and recorded accurately.
  • Review staff performance, identify coaching needs, and plan coaching sessions.
  • Handle the most complex customer complaints or inquiries.
  • Support subordinates in resolving difficult issues and provide appropriate directions.
  • Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of

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