
Sr. Analyst
1 week ago
About Business line/Function:
- Factories Services is a team responsible for providing production services to different Dev/APS teams.
- Supports Tools like Jira, Confluence, Jira Align.
- Manage non-production environments of multiple trading applications
- Support monitoring platforms like Geneos and Dynatrace
- Crisis and Command center for Critical Incidents and communications.
Position Purpose
Resource hired through this JD will be responsible for managing and supporting functional/APS support of the tools like Jira/Confluence etc. Providing day-to-day user support and fixing production issues concerning the tools.
Responsibilities
Direct Responsibilities
Atlassian Jira set-up & configuration (Installation, security, Administration, Plug-ins, JIRA Rest APIs knowledge)
Atlassian Confluence set-up & configuration (Installation, security, Administration, Plug-ins, Confluence Rest APIs knowledge)
Integration of JIRA & Wiki with other Atlassian Tools (Bitbucket/Jenkins/Bamboo)
Knowledge on Ansible/Groovy Scripting/Script Runner
Liaising with Infrastructure and IT Security teams to open appropriate ports and routes
Writing automation scripts (Unix Shell / Windows PowerShell / Python)
Mange the platform/tools in run mode Jira and Confluence (non-inclusive list below)
Onboarding applications / users to central platform
Support application teams for platform related issues/performance tuning
Tool Administration, version / plug-in upgrade testing, roll-out
Set-up and run housekeeping jobs (clean-up, archive etc.)
Help optimize the end-to-end process
Knowledge of file transfer protocols like CFT, FTP and SFTP.
Delivery focused and positive problem-solving attitude
Good experience with Ansible
Good experience in automation using Ansible, Python and Jenkins
Desire to learn new technologies
Being able to translate business requirements into actionable tasks
Strong time management and prioritization
Experience in setting up KPIs and reports to measure platform and service performance
Able to demonstrate initiative and flexibility.
Fluent in English.
Degree educated.
Contributing Responsibilities
Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).
Experience with Atlassian products (Jira, Confluence, Jira Align) & Jenkins
Experience architecture design, configuration management, system setup (Linux/ RedHat).
Provide high quality, efficient support services to business users while adhering to support standards, as determined by support management.
Investigate incidents and determine root causes in application (web front-end, JVM...), databases (Oracle) and system (Linux).
Upgrade activities of different tools.
- Incident Management and Reporting.
Technical & Behavioral Competencies
Production Support Experience
Performance Management
Specific Qualifications (if required)
Bachelor or higher degree
Skills Referential
Behavioural Skills:
Ability to collaborate / Teamwork
Decision Making
Organizational skills
Ability to deliver / Results driven
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Ability to inspire others & generate people's commitment
Ability to develop others & improve their skills
Ability to set up relevant performance indicators
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
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