Manager - Corporate Quality Assurance (CQA)

2 weeks ago

Mumbai, Maharashtra, India Mancraft Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year


Job Description:

Key Accountabilities:

  • Customer Complaint Handling: Investigate and resolve customer complaints through root cause analysis (RCA) and corrective actions.
  • Supplier Quality Assurance: Conduct supplier audits, establish quality control measures for raw & packaging materials, and ensure consistency.
  • Audit & Compliance: Lead internal audits of Perfumer Lab, QC, and Production, ensuring effective CAPA implementation.
  • Process Improvement: Collaborate with Production, R&D, and Supply Chain to enhance QC measures and product quality.
  • Documentation & Reporting: Ensure timely submission of COA & TDS, review existing specs, and align with industry benchmarks.
  • Training & Development: Conduct training on quality standards, regulatory compliance, and best practices.
  • Risk Management: Identify quality risks and implement proactive mitigation strategies.
  • Cross-functional Collaboration: Stakeholder management, Work with R&D, Production, and Sales to align quality initiatives with business goals.
  • Team management

Prerequisites:

  • Educational Qualification: Master Degree in Chemistry, Food Tech, or Chemical Engineering.
  • Experience: 8-12 years in Quality Assurance (FMCG or Fragrance will be given preference, Flavours, Aroma chemicals).
  • Regulatory Expertise: Strong knowledge of ISO, IFRA, REACH, GMP, HACCP & audits (customer, ISO, supplier).
  • Technical Skills: Root cause analysis, CAPA, risk management, and analytical techniques (GC, GC-MS).
  • Leadership & Tools: Leadership skills, Excellent communication, Stakeholder Management, Team Management, problem-solving, cross-functional teamwork, and ERP/MS Office proficiency

Key Competencies Requirements:

  • Customer focus
  • Out of box thinking
  • Research oriented mindset
  • Analytical Ability
  • Process orientation
  • Auditing skills
  • Excellent Verbal & written Communication
  • Team management
  • Stakeholder management

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