International BPO Process

1 day ago

Chandigarh Mohali, India eClerx Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Analyst International Voice Operations Customer Care Customer Operations Responsibilities

  • Take appropriate steps to resolve customer's problems

  • Troubleshoot technical issues related to customers services

  • Communicate effectively and close the loop with clients in case of observations

  • Update status in internal as well as client tools

Preferred candidate profile

Minimum Qualifications

  • Graduate either Fresher/Experienced

  • Good communication and interpersonal skills

  • Ability to quickly and efficiently assimilate process knowledge

  • Professional in conduct/behaviour, appearance and communication

  • Understanding of web technology and cable setup

  • Reliability in terms of attendance and timing

  • Flexible for 24x7 shifts

  • Should not have any commitments – part time courses, tuitions, etc. that hamper work performanceRole & responsibilities

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