SCB Bank

Job Description:Priority Relationship Manager RESPONSIBILITIESAcquiring, growing and deepening Priority Banking customer relationships through effective relationship managementFocus on the analysis and satisfaction of Priority Customers' financial as well as investment needs and objectives.To provide the face of the Bank to the highest net worth customers of the Bank.KEY RESPONSIBILITIESRELATIONSHIP MANAGEMENTBuild and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Manage the portfolio to de-risk against attrition and achieve stability of book.Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.Serve as the one-point contact to the High Net Worth customers of the BankSALESGenerate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segmentAchieve the Targets set in terms of product mixInduction of all new customers brought in by the Branches & Direct Sales team.Achieve "best in class" productivity in order to maximize the efficacy of the sales process.Achieve the budgeted cross sell targets.Aggressive Sales call plans to acquire large prospective customers through referrals.Ensure coverage of customer base in accordance with the approved contact plans.Coordinate customer events for the cluster along with the product teamSALES MISUpdate & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)Maintain and update customer information on WMSSERVICENPS & Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month RISK MANAGEMENT & COMPLIANCEEnsure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the sameRead, understand and comply with all provisions of the Group Code of ConductRegulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Lead to achieve the outcomes set out in the Bank's Conduct PrinciplesEffectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Other ResponsibilitiesEmbed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)