Shipping Agent

2 days ago

Pune, Maharashtra, India Tata Consultancy Services (TCS) Full time

TCS is hiring for Shipping Agent - Doer Role

Ensure each document is handled within the agreed timeline

  • Ensure each document is handled with care with zero defects and achieves the require quality level


• Meet vessel cut off's and other deadlines
• Understand the processes by country/Account and deliver expectations


• To meet and exceed Productivity targets.
• Correspondence with customers for any queries, clarifications and amendments
• Providing accurate, detailed and complete information "the first time and every time"
• Communicate with internal and external customers constructively and in the most professional

manner, thereby instilling confidence in the customers

  • To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets

  • Flexible to work in shifts.

Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed

  • Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided.

  • Identify areas for improvement in service delivery ( data quality / productivity / customer requirements)

  • Proactive analysis of operational steps to identify waste with supporting data and benefits

  • Implements signed off changes assisting in actual benefits.

  • Ensure Company vision, values & ethics are upheld within team at all times through professional behavior / by being a role model for the team.

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

382796

Desired Skills

Travelportal

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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