Back Office Executive

Role Summary:

The Sales Back Office Executive provides crucial administrative and operational support to the sales team, ensuring that the sales process runs efficiently from order to fulfillment. This role acts as a vital link between the sales team, customers, and other internal departments, maintaining smooth operations and supporting the achievement of sales targets.

Key Responsibilities:

• Order Processing & Management: Accurately process and manage sales orders, track orders, and handle the fulfillment process.
• Customer Data Management: Maintain and update customer account information and sales databases.
• Sales Team Support: Assist sales representatives with administrative tasks, such as scheduling meetings, managing follow-ups, and preparing presentations.
• Reporting & Data Analysis: Help prepare sales reports, analyze sales data, and provide insights to the sales team and management.
• Customer Service: Handle customer inquiries and provide support, ensuring a high level of customer satisfaction.
• Coordination & Communication: Liaise with clients, vendors, and internal departments to facilitate smooth operations.
• Record Keeping: Maintain accurate records of sales activities, client interactions, and other relevant data.
• Administrative Duties: Perform various office administrative tasks to ensure the smooth functioning of the sales department.