Agile Coach

Senior Agile Coach & Scrum Master | Agile Transformation & Leadership in Banking

Job Summary

Synechron is seeking an experienced Senior Scrum Master to lead and advance our organization's Agile transformation efforts within offshore squads. This role involves coaching, mentoring, and guiding multiple Scrum teams to embrace and optimize Agile practices in alignment with strategic business goals. The Scrum Master will be instrumental in embedding Agile ways of working across teams, ultimately enabling faster, more efficient delivery of high-quality products and exceptional customer experiences. The role is central to fostering an Agile culture and ensuring the organization's agility scales effectively to meet evolving market demands.

Software Requirements

The successful candidate should have demonstrated proficiency with Agile management tools such as Jira, Confluence, or equivalent project collaboration platforms, ideally with experience using these tools at an enterprise level. Knowledge of Agile metrics, dashboards, and reporting features will support effective team monitoring and continuous improvement efforts.

Required skill set includes familiarity with Agile frameworks (Scrum, Kanban, SAFe) and associated planning and tracking software. Experience with collaboration tools like MS Teams or Zoom for remote facilitation is also necessary.

Preferred software skills include knowledge of advanced Agile tooling, integration tools, or additional project management platforms that enhance team productivity and transparency.

Overall Responsibilities

The Senior Scrum Master will analyze the current maturity of Agile squads, designing strategies to enhance Agile adoption and maturity levels. They will guide teams on Agile best practices, tailoring approaches to meet the organization's strategic objectives while ensuring consistency and compliance across squads.

Key activities include facilitating Scrum ceremonies (planning, reviews, retrospectives, daily stand-ups), coaching Product Owners and Delivery Leads, and promoting a culture of continuous improvement through goal setting, progress tracking, and metrics-driven practices. The Scrum Master will champion Agile mindsets, fostering an environment of ownership, self-organization, and adaptability.

Additionally, they will drive cultural change initiatives, promote transparency through metrics and objective measures, and ensure Scrum practices align with industry standards and organizational policies. Ensuring effective collaboration, communication, and stakeholder engagement will be essential in delivering consistent value.

Technical Skills (By Category)

Agile Frameworks & Methodologies:
Deep expertise and practical experience with Scrum, Kanban, and scaled frameworks such as SAFe or LeSS are essential. The candidate should be able to adapt and tailor Agile methodologies based on team and project needs.

Collaboration & Management Tools:
Proficiency in Jira, Confluence, and similar Agile planning and tracking platforms is required. Experience with MS Teams, Zoom, or other remote collaboration tools is necessary for remote squads.

Metrics & reporting:
Ability to create dashboards, interpret Agile metrics, and generate insights using reporting tools like Jira reports or Power BI is preferred. Familiarity with integrating tools for seamless Agile workflow management is a plus.

Development Skills:
No programming skills are required; however, understanding of software development lifecycle and technical workflows enhances coaching effectiveness.

Other Technologies:
Experience with DevOps tools and continuous delivery practices is advantageous but not mandatory.

Experience Requirements

Candidates should have a minimum of 5 years of experience in managing Agile teams or squads in a technical or project delivery environment. Proven success in coaching multiple teams, preferably within banking or financial services, is highly preferred.

Experience leading Agile transformations or maturity initiatives in large organizations, especially in offshore settings, will be considered an asset. Candidates with certifications in Scrum (such as CSP, CSM, SAFe Program Consultant) are preferred, and continuous learning or professional development in Agile methodologies is encouraged.

Day-to-Day Activities

• Conduct assessments of team Agile maturity and devise improvement strategies tailored to specific squad needs.

• Facilitate all Scrum ceremonies and ensure their effectiveness, including planning sessions, daily stand-ups, retrospectives, and reviews.

• Provide coaching and mentorship to Scrum Teams, Product Owners, and key stakeholders to embed Agile principles.

• Design and deliver Agile training workshops and ongoing learning sessions for technical teams and business units.

• Promote a culture of continuous improvement by setting milestones, tracking progress through metrics, and celebrating successes.

• Foster a mindset of ownership, self-organization, and accountability within squads to improve delivery efficiency and quality.

• Drive organizational change by advocating Agile best practices and industry standards across squads and stakeholder groups.

• Collaborate with delivery leads and stakeholders to ensure smooth coordination, transparency, and alignment of priorities.

• Manage impediments and facilitate collaboration sessions to enable squads to overcome challenges promptly.

• Maintain documentation and track progress against strategic Agile transformation goals, reporting regularly to senior management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; a master's degree or equivalent is preferred.

• Agile certifications such as Certified Scrum Professional (CSP), Certified ScrumMaster (CSM), SAFe Program Consultant (SPC), or equivalent are strongly preferred.

• Extensive experience in managing and coaching Scrum/Kanban teams in large-scale or enterprise environments.

• Previous experience in financial services or banking domains is advantageous.

• Proven track record of leading Agile transformations and cultivating Agile cultures in offshore settings.

• Commitment to ongoing professional development in Agile practices, coaching, and leadership.

Professional Competencies

• Strong analytical and problem-solving skills to assess team maturity and identify effective strategies for improvement.

• Demonstrated leadership and mentorship ability to empower teams and stakeholders to adopt Agile ways of working.

• Excellent communication and stakeholder management skills, capable of engaging diverse audiences at all levels.

• Ability to foster collaboration, ensure alignment, and manage conflicts constructively.

• Flexibility and adaptability to evolving organizational priorities and team dynamics.

• Passion for continuous learning, innovation, and process improvement to sustain Agile maturity.

S​YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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