Senior Development Support Engineer

**About Foxit:

Foxit is a global software company reshaping how the world interacts with documents. With over 700 million users worldwide, we offer cutting-edge PDF, collaboration, and e-signature solutions across desktop, mobile, and cloud platforms. As we expand our SaaS and cloud-native capabilities, we're seeking a technical leader who thrives in distributed environments and can bridge the gap between development and operations at global scale.

**Role Overview:

As a
**Senior Development Support Engineer, you will serve as a key technical liaison between Foxit's global production environments and our China-based development teams. Your mission is to ensure seamless cross-border collaboration by investigating complex issues, facilitating secure and compliant debugging workflows, and enabling efficient delivery through modern DevOps and cloud infrastructure practices.

This is a hands-on, hybrid role requiring deep expertise in application development, cloud operations, and diagnostic tooling. You'll work across production environments to maintain business continuity, support rapid issue resolution, and empower teams working under data access and sovereignty constraints.

**Key Responsibilities:

**Cross-Border Development Support

Investigate complex, high-priority production issues inaccessible to China-based developers.

Build sanitized diagnostic packages and test environments to enable effective offshore debugging.

Lead root cause analysis for customer-impacting issues across our Java and PHP-based application stack.

Document recurring patterns and technical solutions to improve incident response efficiency.

Partner closely with China-based developers to maintain architectural alignment and system understanding.

**Cloud Infrastructure & DevOps

Manage containerized workloads (Docker/Kubernetes) in AWS and Azure; optimize performance and cost.

Support deployment strategies (blue-green, canary, rolling) and troubleshoot CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI).

Implement and manage Infrastructure as Code using Terraform (multi-cloud), with CloudFormation or ARM Templates as a plus.

Support observability through tools like New Relic, CloudWatch, Azure Monitor, and log aggregation systems.

Automate environment provisioning, monitoring, and diagnostics using Python, Bash, and PowerShell.

**Collaboration & Communication

Translate production symptoms into actionable debugging tasks for teams without access to global environments.

Work closely with database, QA, and SRE teams to resolve infrastructure or architectural issues.

Ensure alignment with global data compliance policies (SOC2, NSD-104, GDPR) when sharing data across borders.

Communicate technical issues and resolutions clearly to both technical and non-technical stakeholders.

**Qualifications:

**Technical Skills:

**Languages: Advanced in Java and PHP (Spring Boot, YII); familiarity with JavaScript a plus.

**Architecture: Experience designing and optimizing backend microservices and APIs.

**Cloud Platforms: Hands-on with AWS (EC2, Lambda, RDS) and Azure (VMs, Functions, SQL DB).

**Containerization: Docker & Kubernetes (EKS/AKS); Helm experience a plus.

**IaC & Automation: Proficient in Terraform; scripting with Python/Bash.

**DevOps: Familiar with modern CI/CD pipelines; automated testing (Cypress, Playwright).

**Databases & Messaging: MySQL, MongoDB, Redis, RabbitMQ.

**Professional Experience:

Minimum
**6+ years of full-stack or backend development experience in high-concurrency systems.

Strong understanding of system design, cloud infrastructure, and global software deployment practices.

Experience working in global, distributed engineering teams with data privacy or access restrictions.

**Preferred to have:

Exposure to
**compliance frameworks (SOC 2, GDPR, NSD-104, ISO 27001, HIPAA).

Familiarity with cloud networking, CDN configuration, and cost optimization strategies.

Tools experience with Postman, REST Assured, or security testing frameworks.

**Language:

Fluency in English; Mandarin Chinese is a strong plus.

**Why Foxit?

Work at the intersection of development and operations on a global scale.

Be a trusted technical enabler for distributed teams facing real-world constraints.

Join a high-impact team modernizing cloud infrastructure for enterprise-grade document solutions.

Competitive compensation, professional development programs, and a collaborative culture.********