Helpdesk Personnel

6 days ago


Chennai, Tamil Nadu, India CBRE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Chennai - Tamil Nadu - India

Key Responsibilities

  • Provide first-level technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log and track all support requests in the ticketing system.
  • Escalate unresolved issues to the appropriate technical team.
  • Assist in installing and configuring computer systems and applications.
  • Maintain documentation of issues and solutions for future reference.
  • Ensure timely resolution of queries to meet SLA requirements.

Service line:
None


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