Customer Relationship Executive

4 days ago

Tirunelveli, Tamil Nadu, India RAMANI CARS PVT LTD Full time ₹ 1,50,000 - ₹ 2,00,000 per year
  • Handling Inquiries and Complaints: Serving as the first point of contact for customer inquiries, complaints, and issues via phone, email, or in person, and working towards prompt and professional resolutions.
  • Customer Follow-ups: Making outbound calls to customers for service reminders, post-service feedback (CSI - Customer Satisfaction Index), and general follow-ups to ensure satisfaction.
  • Appointment Management: Assisting customers with booking service appointments and coordinating between customers and service advisors for smooth vehicle drop-off and delivery.
  • Providing Product/Service Information: Possessing a deep understanding of Volkswagen products, services, warranty details, and promotional offers to provide accurate and relevant information to customers.
  • CRM System Management: Maintaining accurate and up-to-date customer records in the CRM (Customer Relationship Management) or DMS (Dealership Management System) software, including interaction history, preferences, and purchase details.
  • Enhancing Customer Loyalty and Retention: Implementing strategies and providing personalized service to enhance customer retention and loyalty.
  • Sales and Marketing Collaboration: Collaborating with the sales and marketing teams to identify opportunities for cross-selling and up-selling, and providing customer insights for future campaigns.
  • Reporting: Preparing reports by collecting and analyzing customer information and feedback for management review

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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