State Home Connect

• Posted Date

29 May 2025
- Function/Business Area

Sales and Distribution
- Location

Srinagar
- Job Responsibilities

Overall Job Mandate

1. The role would be responsible for supporting State Home connect &

Care lead in implementation & execution of all Home Care related

activities.

2. Ensure Customer satisfaction & minimize customer complaints

3. Identification of working and setting up highest standards of service

offering as benchmark

Key Responsibilities

1. Assist Home Connect & Care Lead in driving care operations

Execute Home Care processes and plans

2. Service readiness for Home Care at JC/ JP

3. Ensure customer satisfaction and on time service delivery : SR calls

(complaints)

4. Minimize customer complaints per sub by constantly improving

process/delivery

5. Designing Process Audit Framework and Execution Guideline at last

mile level

6. Execution of Quality Audits through third party QA Partner / Own

team as applicable

7. Improving the skill set of field manpower to bring in Multi-skill set

based working culture

8. Analyze the customer complaints for variances and initiating

corrective actions - product & services

9. Establishment of the CAPABLE TEAM of field staff in order to generate

Customer Loyalty to our brand, by offering superior services in the life

cycle of customer engagement
- Education Requirement

1. BE/Btech
2. MBA - Preferred
3. Experience Requirement

7 - 10 years
- Skills & Competencies

1.Analytical & Problem Solving Skills

2.Customer Centric Approach

3.Managerial Effectiveness
- Location Map : Srinagar