Officer-DSMG-Two-Wheeler Loans

Roles and Responsibility

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost, and roll rates.
• Motivate and manage the team to ensure optimal performance and minimize NPA's within the assigned budget.
• Increase fee income/revenue and develop initiatives to control and reduce vendor payouts.
• Conduct asset verification and possession as per SARFESI/Section 9 process through court receivers.
• Track and control delinquency, focusing on non-starters and ensuring quick resolution of customer issues within specified TAT.
• Represent the organization in front of legal/statutory bodies as required by the legal team.
• Allocate work to the collection team and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA.
• Ensure adequate Feet on Street availability and obtain daily updates from the collection team on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts.
• Ensure compliance with all Audit/Regulatory bodies and company policies and procedures.

Job Requirements

• Post Graduate or Graduate in any discipline.
• Minimum 2 years of experience in collections or financial services.
• Strong knowledge of banking and financial services.
• Excellent leadership and management skills.
• Ability to work in a fast-paced environment and meet targets.
• Strong analytical and problem-solving skills.
• Collection manager with 5 years of experience