Explore Better Pay

2 weeks ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Explore Better Pay & Position - BPO Openings For Experienced

Job Opening: International Voice / Blended Process - Pune Location

Process: International Voice / Blended (Logistics, Retail, Insurance)

Job Overview:

Join our dynamic and fast-paced international BPO team We are hiring for voice and blended processes, offering excellent growth opportunities and a competitive salary package. Whether you're a fresher or an experienced professional, this is your chance to build a global career in customer service.

Key Responsibilities:

  • Handle inbound and outbound customer calls and chats (as per process requirement)
  • Resolve customer queries with empathy and professionalism
  • Meet quality and performance targets (AHT, CSAT, FCR, etc.)
  • Maintain accurate records of customer interactions
  • Ensure adherence to process compliance and guidelines.

Eligibility Criteria:

  • Minimum HSC (12th pass) or Graduate in any discipline
  • Freshers with good English communication skills are welcome
  • Experience in international voice/blended BPO will be an added advantage
  • Excellent spoken English and ability to handle global customers
  • Willingness to work in rotational shifts and night shifts

Skills Required:

  • Strong verbal and written communication
  • Customer-first attitude
  • Good problem-solving and interpersonal skills
  • Basic computer and MS Office knowledge

Why Join Us?

  • Attractive salary & performance incentives
  • International exposure
  • Great work environment & team culture
  • On-the-job training and career development

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