Branch Incharge-Kovilpatti

Job Description

To manage the overall operations of the showroom branch — including vehicle sales, service coordination, customer satisfaction, and team performance — ensuring the branch meets its monthly business and quality targets.

Key Responsibilities1. Sales & Business Development

• Achieve monthly and yearly sales targets for two-wheelers, accessories, and insurance.
• Monitor daily enquiry, test drive, and booking status.
• Conduct follow-up with potential customers to close deals.
• Plan local marketing activities (roadshows, campaigns, customer meets).
• Ensure proper display of vehicles and promotional materials in the showroom.

2. Customer Handling

• Maintain high customer satisfaction (CSI) by ensuring smooth sales and delivery experience.
• Handle customer complaints or escalations quickly and professionally.
• Conduct customer follow-up calls after delivery for feedback.

3. Team Management

• Supervise and guide Sales Executives, CRM, and Delivery Coordinators.
• Conduct morning meetings and assign daily targets.
• Monitor attendance, discipline, and grooming of all staff.
• Motivate and train team members to improve conversion ratio and customer handling skills.

4. Coordination with Other Departments

• Coordinate with Service Department for new vehicle services or demo vehicles.
• Liaise with Accounts for billing, cash deposit, and outstanding payments.
• Communicate with Head Office / OEM for stock, pricing, and marketing updates.

5. Administration & Reporting

• Ensure proper documentation – sales invoices, delivery challans, RTO files, and insurance papers.
• Verify daily cash collection and deposit with accounts team.
• Maintain branch reports – enquiry, booking, delivery, and pending RTO.
• Send Daily, Weekly, and Monthly MIS reports to management.

6. Branch Maintenance & Compliance

• Maintain clean, organized showroom and ensure 5S standards.
• Ensure security of vehicles, cash, and documents.
• Follow all OEM and company audit requirements.

Skills & Competencies

• Excellent sales and leadership skills.
• Strong customer relationship and problem-solving ability.
• Knowledge of two-wheeler industry and RTO process.
• Good communication and team management skills.
• Basic computer knowledge (Excel, DMS software).

Qualification & Experience

• Qualification: Any Degree / Diploma (preferred: Automobile or Marketing)
• Experience: 5-8 years in a two-wheeler dealership, with at least 2 years in a supervisory or incharge role.

Job Type: Full-time

Work Location: In person