SMAX Senior Developer

4 days ago

Pune, Maharashtra, India Volantis Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: SMAX / ServiceMax Senior Developer

Experience: Years

Location: Pune

Work Mode: Hybrid

Job Summary

We are looking for an experienced ServiceMax Senior Developer with 8+ years of hands-on expertise in designing, customizing, and implementing ServiceMax solutions on the Salesforce platform. The ideal candidate will have deep experience in Field Service automation, integrations, workflow customization, and ServiceMax configuration, with strong technical skills in Apex, Lightning Components, and Salesforce administration.

The role focuses on building scalable solutions that enhance operational efficiency, data accuracy, and end-user experience in enterprise Service Management environments.

Key Responsibilities

  • Design, configure, and develop ServiceMax applications including SFM configurations, Wizards, Workflows, Checklists, and Time Sheets.
  • Implement customizations using Apex, Lightning, Visualforce, and Salesforce Flows to meet client-specific requirements.
  • Lead ServiceMax upgrades, environment refreshes, and version migrations ensuring zero downtime and data integrity.
  • Collaborate with cross-functional teams to integrate ServiceMax with ERP, OIC, Oracle, and other enterprise systems.
  • Manage end-to-end AMS (Application Maintenance & Support) activities including incident management, change requests, and defect fixes.
  • Develop and maintain CI/CD pipelines using Copado, Bitbucket, or Git-based repositories.
  • Perform UAT/SIT testing, manage release deployments, and provide production support post-implementation.
  • Conduct code reviews, root cause analysis, and implement automation for recurring issues.
  • Create and maintain detailed technical documentation, configuration guides, and SOPs.
  • Collaborate closely with business stakeholders and architects to translate business requirements into technical solutions.

Required Skills & Qualifications

  • 8+ years of experience in Salesforce & ServiceMax development and configuration.
  • Proficient in ServiceMax modules SFM, Work Orders, Scheduling, Dispatch Console, Installed Base, Preventive Maintenance, and Entitlements.
  • Strong knowledge of Salesforce platform development: Apex, Lightning Web Components, Visualforce, Triggers, and Workflows.
  • Experience in ServiceMax upgrades (e.g., 23.x, 24.x) and environment management.
  • Hands-on experience with Copado, Git, Bitbucket, or other version control tools.
  • Experience with REST/SOAP API integrations, OIC, and middleware systems.
  • Familiar with ITIL processes, Incident, Problem, and Change Management.
  • Exposure to SMAX (Service Management Automation X) or Micro Focus-based service modules is a plus.
  • Strong analytical, troubleshooting, and communication skills.

Preferred Skills

  • ServiceMax Certified Administrator (Admin 101/201).
  • Salesforce Certified Administrator / Platform Developer I or II.
  • Experience in Agile / DevOps environments.
  • Exposure to CI/CD and Cloud infrastructure (AWS, Azure).

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